I am a professional with talent for identifying customer needs and presenting appropriate company product and service offerings. Also,I have the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. About professional track, I have an record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Furthermore, I have expertise in resolving escalated customer service issues.

About the management of technology, I am proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook. )